SolidWorks Crashes & Slowdowns: It’s Your Fault

You like that title? I did when Richard told it to me. It’s also the title of a new presentation I’m working on. Richard had done a similar presentation back in ’04 and, realizing it was right up my alley, bequeathed it unto me. After much updating, it’s almost done. I’m hoping to be presenting it at the next SASPUG meeting. I thought though, that I’d give you, my loyal reader (the check is in the mail), a peek into this incredible presentation by sharing some of the info in it over a couple of posts.

CAD Hurts!

Seriously, it can. It can cause headaches, bruising (from banging your fist on your keyboard) and serious amounts of stress. All CAD systems experience SSC (slowdowns, stalls and crashes). A lot of what you experience can depend on what you know or don’t know.

Many of the common denominators for SSC are your OS, the maintenance on your hardware and software, how you go about creating your models/assemblies/drawings and by simply not getting any help.

Like any other software package, SolidWorks will only work on certain operating systems. Yes, I know that’s somewhat short-sighted, but that’s the way it is. The current version of SolidWorks runs on WindowsXP (32- or 64-bit) or one of the Vista Business versions (32- or 64-bit). If you work some geek magic to get SW to work on a Mac, or any other platform, you’ll be SOL when it comes to tech support.

Is your network up to the task at hand? While everyone knows that you shouldn’t work across your network, most pull from, and save to, a network drive. If your network is maxed out, SSC, and data loss, are bound to show up. An easy test: Get in early and download/upload a good sized file, tracking the time. Do the same during the middle of the day and at the end of the day. If there’s a noticeable difference in the times, you might want to look at upgrading. If it’s at all possible, you should have a dedicated engineering server. You don’t need another department’s issues corrupting your data.

    April 14, 2009 · Posted in SolidWorks Community, SolidWorks Tips  


    • edlindsley

      I became a new customer early in 2009, spending $7000 on SolidWorks Premium. I received the Service Pack 1 version – buggy but tolerable. Time passed and SP2 was announced. Perhaps now my SolidWorks-approved Quadro graphics card will be usable and I will not be crashing every few hours!

      I proceeded with great expectation to the SolidWorks Customer Portal, my valid serial number in hand. Alas my serial number was not recognized. It seems I dont really exist as a customer from the Dassault Systemes perspective – sorry, subscribers only.

      Ah, corporate greed at work again! This marketing coercion is very clever: Subscribe or face perpetual software bugs and permanent SolidWorks community rejection! With licensing that precludes selling my SolidWorks copy in disgust, the only sane decision should be to send Dassault another $2000 for the subscription. And I have been pondering that sane decision as the months slipped by.

      At this point late in 2009 I am facing a moral and practical dilemma: bow to their superior guile and send Dassault $2500 for a subscription – the extra $500 being a punishment for my prior failure to subscribe – or continue to endure SP1 in software OpenGL mode.

      I will admit to seriously considering the $7000 in SolidWorks Premium a bad investment, chucking the SP1 media in the can, and going back to Inventor and its free service packs. At least Autodesk accepts financial responsibility for their software bugs rather than placing that burden upon their customers.

      And since I am – at least legally – a SolidWorks customer in good standing, I can purchase an Autodesk competitive trade up to Inventor Professional Suite 2010 – with subscription included – for $5790. It just might be worth the money.

    • JeffMirisola

      I'm guessing that you're less than satisfied, Ed. With regards to your video card, while it's approved, is the driver? If you're using a branded system (Dell, HP, etc), you'll need to choose the the brand as the manufacturer versus nVidia. When replacing the video driver, be sure to uninstall the old one before installing the new one.
      You don't go into any specifics about your other problems. If you'd like some help, feel free to post them.
      I completely appreciate your stand on maintenance fees. It's been a point of contention for years. I would assume that the reseller you purchased from informed you that you wouldn't be eligible for service packs if you chose not to get maintenance. They should also have informed you that you are eligible for an SP if it fixes a critical error in the software.
      I hope things take a turn for the better, Ed.


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    • MK

      Problem signature:

      Problem Event Name: APPCRASH

      Application Name: sldworks.exe

      Application Version:

      Application Timestamp: 4e815c28

      Fault Module Name: StackHash_c965

      Fault Module Version: 6.1.7600.16385

      Fault Module Timestamp: 4a5bdadb

      Exception Code: c0000374

      Exception Offset: 000c283b

      OS Version: 6.1.7600.

      Locale ID: 1033

      Additional Information 1: c965

      Additional Information 2: c965ee1ab69e65fa7eac17cbdd0d7d06

      Additional Information 3: 0726

      Additional Information 4: 0726038e3b4a4772748d8b78208ad2ae

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      PLs help me on this error. i dont know how to fix it