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Jan
12

Whaddya mean it’s not supported?

I feel a rant coming on, but I’m going to try to control it as best I can…

I read a forum post earlier where a person was upset that their hardware wasn’t supported by the newest version of SolidWorks. Said hardware is about 10 years old and no longer made. They felt that SolidWorks had kicked “a whole bunch of users and their computers to the curb”. First, I’m compelled to question the validity of that statement. A whole bunch of users? Really? It was my understanding that the average engineering computer was upgraded about every 3 years (+/- 1 year).  Is this wrong? Even if I’m off by two years, doesn’t it stand to reason that the vast majority of engineering computers have hardware that is less than 8 years old?

None of that is the point I was trying to make, though. My point is this, does it not seem asinine to expected software to not progress at a rate that almost equals that of hardware? Why would any software manufacturer decide it’s better to hinder their software’s potential performance so they can continue to support out-of-date hardware? This makes absolutely no sense to me whatsoever. I can’t think of a single software company that doesn’t want to be cutting edge. To do this, they need to take advantage of all that a computer’s hardware offers, old hardware be damned.

How about we go a little further? If your company is still using 10 year old systems for their engineering needs, what does that say about the company, and their want to stay current and competitive? Prior to coming back to work here, I had a couple of interviews. At both of them, one of the questions I asked was about their PCs. My mentality was that if their systems were up to snuff, then they, the company, wanted to be competitive and were willing to make the necessary investments to do so. If I’d have been told that they were PIII with 1Gb RAM, I’d have just said thanks but no thanks.

Outside of easy file sharing, no one forces you to move up to the newest version of SolidWorks, it’s your choice. In making that choice, it’s your responsibility to make sure that your system is still within spec. Don’t go blaming SolidWorks, or any other software manufacturer, if you’re behind the times. That, too, was your choice.

</rant>

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  • http://twitter.com/GadgetGav GadgetGav

    Fair point, but I'd guess that more than 80% of SolidWorks customers ARE running on 10 year old computer systems – Windows XP. For a huge amount of the market, that is corporate IT policy. Vista was bypassed and Windows 7 is being approached with caution. That is what is holding us all back.

  • http://twitter.com/Clongwell Clongwell

    No Jeff, I think you’re right. Hardware costs are negligible when you are look at productivity gains. Hardware doesn’t have to cost you an arm and a leg. Check the Dell outlet.

    I think the real key here is that users demand rock solid software, but don’t understand how demanding the QA process is. Would you rather have 100% QA testing on 2 approved operating systems, or 50% QA testing on 4 operating systems? How about video cards? Would you rather have a short list of approved ones, or a nebulous cloud of uncertain ones? Even if it was possible to test all of the hardware and systems out there, but the implications would slow the release cycle considerably and increase the cost.

  • Steve_Calvert

    Nice rant Jeff. We seem to update every three years, sooner for some of us power users.

    I seriously doubt 80% are running on 10 year old equipment, maybe the operating system but not the computer its self.

    Steve

  • JeffMirisola

    80%? I seriously doubt it. When I was an AE, no one that called in was on anything more than 4 years old. Maybe the OS is older, but not the hardware. That would cripple most businesses, IMO.

  • JeffMirisola

    Excellent points on the QA testing. Bonus points for the use of 'nebulous'!

  • JeffMirisola

    I'm glad you enjoyed it, Steve. See you at SWW!

  • Anonymous

    Excellent points on the QA testing. Bonus points for the use of ‘nebulous’!

  • John Matrishon

    I'm with you Jeff. The problem compounds when the quantity of users hits certain levels. You have to stagger upgrading so you don't cripple your capital budget. I think a key focus is that “out-of-date” means different things to different people. My home PC is 6 yrs old (ouch), but it still will run SolidWorks although I've upgraded video cards, PS, harddrives, DVD, etc. To me, it is out-of-date. My work computer was a powerhouse 3 yrs ago, so today it's still very reliable, although the processor is overworked some days. Another question is in this disposible computer era, when is it worth the $$ to upgrade vs. just getting a brand new system? IBM has a Thinkstation S20 with 2.66Xeon (3520), FX1800 (768MB), 4GB ram, 500GB HD, and a free 22 widescreen for $1800……..not a big fan of IBM, but jeez…it's tough to just upgrade sometimes…..sorry for the ramble. GREAT RANT JEFF!

  • JeffMirisola

    Glad you liked the rant, John.
    I agree, it's tough to decide where to draw the line between updating and upgrading. At some point in time, your “Frankenstein (that's Frank-en-steen)” box may become more trouble than it's worth. Thankfully, I've only had my M4300 for a bit more than a year. I figure I'll upgrade to Win7 in the next few months and get a few more years out of it before passing it on to one of my kids.

  • John

    “Frank” is holding out till he comes up with some money…..
    looking to go laptop possible too….still need a home box for the family though..

  • John

    “Frank” is holding out till he comes up with some money…..
    looking to go laptop possible too….still need a home box for the family though..

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