Jeff

At my end, we have done as much as we can and have given up, and decided to live with how things are now. It is better to even stay with the version and SP release we have [2009 sp3], and perhaps someday figure out what SW features to avoid, than to upgrade to a new service pack and have to start the process all over again. Having to re-discover a new set of bugs every time is VERY time consuming.

It sounds like the reader is already familiar with the performance feedback program and the auto generated crash reports. Some additional info on this is available at http://www.solidworks.com/sw/support/customer-f... in case that helps.

To answer your question, this data goes to a performance data server here at SolidWorks and is used by our development team to analyze software performance of the software and comparisons of trends between versions and service packs at a global level across the entire customer base. The nature of this data is such that it is not usually very useful on a single report basis.

This data is not directly accessible by customers. We will sometimes use it during crash investigation discussions with resellers. Obviously we can only share data that applies to the same customer who submitted it, as this is confidential information. If a customer happens to have a problem with unexplainable “random” crashing which they do not have a good explanation for, we strongly recommend our customers to start a crash investigation discussion with their reseller. These are situations where SolidWorks Technical Support can provide some resources to help the reseller analyze the data and identify the causes for the crashing. A majority of crashing situations can be addressed with simple troubleshooting with the video card driver or memory monitoring, but sometimes this is not the case. As you know, the more extreme crashing scenarios can be complex discussion and something that needs to be monitored over a period of time, as there may be more than one type of crashing occurring with different causes (hardware, memory, OS, software defect, etc).

If this reader is asking the question for the sake of curiosity and gaining some knowledge, this is great. However, I would be concerned if he is asking because he is actually experiencing an unexplainable crashing situation and isn’t getting anywhere with it. I hope we are (or will be) engaging in some discussions with the VAR right now if this is the case.

Also, I am curious what happens with the window that appears after a crash, and says it is sending a report. What sort of info is sent? Is it possible to view it myself?